Questions and answers
Uninstalling, safety, privacy, Pro and paying. Not here? Write to us.
Using Purge Uninstaller
Is the free version really free?
Yes. The app list, search and plain uninstalls are unlimited, with no ads, no trial clock and no account. Free also cleans the leftovers of 3 apps a month; it always shows you what was left behind.
Does it work on Windows and Mac?
Yes, both. One Pro license works on either: on one computer at a time, and you can move it whenever you like.
Which apps can it remove?
On Windows: desktop apps, MSI packages and Microsoft Store apps, including the removable ones that came with the PC. On Mac: the apps in Applications and in your own Applications folder.
Does it run the app’s own uninstaller?
Yes, first. That’s the cleanest start, since the app knows its own parts. Purge Uninstaller then looks for what the uninstaller left behind.
I removed an app long ago. Can it still clean up?
Yes. The leftover hunt looks for folders and registry keys left by apps that are gone, and lists only what no installed app owns and what clearly matches.
Why does it ask for permissions?
On Windows, removing an app installed for every user needs administrator rights, so Windows asks you first. On a Mac it asks for nothing at first launch: the Library folders are read and cleaned as they are. Moving another app’s container needs Full Disk Access, which Purge Uninstaller asks for right then, with a button to the setting; system files in /Library need your administrator password.
Safety and undo
Can it delete something it shouldn’t?
Nothing is removed before you’ve seen it in the list. Only clear matches are ticked for you, folders shared by many apps stay protected, and everything removed goes to Purge Uninstaller’s restore store first, so one click puts it back for 30 days.
How does undo work?
Removed files are moved into the restore store, and registry keys are saved before they go. Pick an uninstall in the history and choose Restore: the app’s files and settings come back where they were. Pro keeps 30 days of history; Free can undo its last action for 7 days.
Does it make a Windows restore point?
It can, if you turn it on in Settings. You don’t need one to undo: the restore store brings back what Purge Uninstaller removed.
Privacy
What does the app send?
When you turn on Pro: your license key, an anonymous code for the computer and whether it’s Windows or Mac; while Pro is on, the key and the code once a day. When it checks for updates: the version you have. And anonymous usage counts, such as how many apps were removed, through PostHog in the EU. Never the names of your apps, files or folders.
What does the website keep?
Your email and license key if you buy Pro, and counts of downloads without your IP address. The details are at purgeuninstaller.com/privacy.
Pro and your license
What does Pro add?
Unlimited leftover cleanup, batch uninstall for any number of apps, 30 days of undo history, and force uninstall and the leftover hunt without a monthly limit.
How do I get my license key?
It’s on the page right after you pay, and we email it to you. You can find it again anytime by signing in at purgeuninstaller.com/account.
Can I move my license to a new computer?
Yes. Turn Pro off in Purge Uninstaller, or deactivate it at purgeuninstaller.com/account, then enter your key on the new computer. Windows to Mac works too.
How many computers can I use it on?
One at a time, Windows or Mac. Move it whenever you like.
I lost my license key.
Sign in at purgeuninstaller.com/account with the email you bought it with, and copy it from there. No password needed.
Does Pro expire?
No. You pay once, and every update is included.
Payment and refunds
How much is Pro?
$29, once. Tax is added at checkout where it applies.
Who handles the payment?
Polar, our payment provider, sells Purge Uninstaller Pro as the merchant of record. It takes the payment, sends the receipt and handles any tax.
Where’s my receipt?
Polar emails it after you pay. You can also open it from your account at purgeuninstaller.com/account.
What if I want a refund?
Write to us within 14 days of buying and we’ll refund the full price. The free version keeps working.