Privacy

What the app sends

When you turn on Pro: your license key, an anonymous code for this computer and whether it runs Windows or macOS. The code isn’t your computer’s name and can’t be traced back to it. While Pro is on, Purge Uninstaller sends the key and the code once a day to check that the license is still on this computer. When it checks for updates: the version you have. Updates download from GitHub, where we keep the installers.

Purge Uninstaller also sends anonymous usage statistics to PostHog, hosted in the EU, so we can see which parts of the app are used and where it fails. A random installation code, made on your computer and not linked to your account or license, groups them. They include the app’s version, your system’s version, the processor type, the language, whether you use Free or Pro, and events such as “an uninstall finished” with counts, sizes and how long it took. They never include the names of your apps, files or folders, any path, your license key or anything you typed. PostHog receives your IP address with each request but is set not to keep it or use it for location. We rely on our legitimate interest in keeping the app working and improving it.

If something goes wrong, “Copy details” puts a report on your clipboard so you can send it to us. It leaves your computer only if you send it.

What the website keeps

Payments go through Polar, our payment provider. Polar also gets your IP address at checkout, to work out the tax and prevent fraud. We keep your email and license key so we can send you the key and help you move it. For a license in use we also keep that computer’s anonymous code, whether it’s Windows or Mac, and when it was activated and last checked.

We measure visits to this website with Google Analytics, which sets cookies and receives your IP address. The account pages and the admin panel are not measured.

When you download Purge Uninstaller we count it: which installer and version, the country, and the page the button was on (or the site that linked to the download). Not your IP address or your browser.

Our server sees your IP address to answer each request, and keeps it in memory for a few minutes to stop abuse, such as too many sign-in emails. It doesn’t write it down.

Your account

Your account is your email address; it starts the first time you sign in. To sign in by email we send you a link that works once, for 15 minutes, and we keep only a scrambled copy of it that can’t be turned back into the link. If you sign in with Google, Google gives us your email address and nothing else.

Cookies

Signing in sets a cookie that keeps you signed in on that browser for 30 days, and a second one that only tells the menu to show “Your account”. Signing out removes both. Right after you pay, a cookie holds your checkout for 30 minutes so the thanks page can show your key. Google Analytics sets its own cookies to count visits. We use no advertising cookies.

The contact form

Messages go straight to our inbox. The website doesn’t store them.

Services we use

• Polar sells Purge Uninstaller Pro and handles payment, invoices and tax.
• Google sends our emails (sign-in links, license keys) through Gmail, signs you in if you choose “Continue with Google”, and measures visits with Google Analytics.
• PostHog, in the EU, receives the app’s anonymous usage statistics.
• Cloudflare delivers the website and forwards mail sent to support@purgeuninstaller.com.
• Hetzner runs the server in the EU that holds the website and its database.
• GitHub stores the installers and updates.

They get only what they need for that job.

How long we keep it

Your account, your licenses and the computers they’re on stay until you ask us to delete them. Polar keeps its own record of each payment for as long as the law requires.

Your rights

You can ask for a copy of the data we hold about you, have it corrected, or have it deleted. Write to support@purgeuninstaller.com from your account’s email address and we’ll answer within two business days. Deleting your account also ends the licenses on it.

Changes

If we change this page, the date at the top shows the latest version. If a change is significant, we’ll say so here before it takes effect.

Questions about your data: support@purgeuninstaller.com.